Privacy Policy

UK GDPR Compliant – SORFIA Privacy Policy

SORFIA (“we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by SORFIA Official.

By accessing or using our website, you confirm that you have read, understood, and agree to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

1. DEFINITIONS AND KEY TERMS

  • Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember your preferences.

  • Company: Refers to SORFIA, responsible for your information under this Privacy Policy.

  • Device: Any internet-connected device such as a phone, tablet, or computer used to access our platform.

  • Personal Data: Any information that directly or indirectly allows for the identification of a natural person, in strict compliance with the UK Data Protection Act 2018 and UK GDPR.

2. WHAT INFORMATION DO WE COLLECT?

We collect personal information when you visit our website, register an account, place an order, or subscribe to our newsletter. This data includes:

  • Name and Surname

  • Email address

  • Mailing, Billing, and Delivery addresses

  • Telephone number

  • Device data and IP addresses (via cookies for analytics and fraud prevention)

3. HOW DO WE USE YOUR INFORMATION?

Any of the information we collect may be used in the following ways:

  • To process transactions: Your information is required exclusively to deliver the purchased product.

  • To improve customer service: Your data helps us respond effectively to support needs.

  • To personalise your experience: Enhancing our website layout and mobile responsiveness.

  • To send periodic emails: Order updates, tracking information, and exclusive promotional offers (only if you opted-in).

4. DATA SHARING WITH THIRD PARTIES

We only share personal data with trusted third-party service providers to execute core operational tasks, including:

  • Payment processors (Visa, Mastercard, Amex, PayPal)

  • International and local logistics/courier services

  • Automated fraud detection networks

  • Email marketing and customer support ticketing platforms

We do not sell your personal data to any external marketing agencies. Data transfers comply fully with international security regulations.

5. DATA RETENTION AND SECURITY

We implement advanced Secure Socket Layer (SSL) encryption technology to safeguard your sensitive information during checkout. Financial transactions are securely handled directly by our payment gateway providers, and card data is never stored on our servers. We retain personal data only for as long as legally required for tax and consumer law purposes.

6. COOKIES AND TRACKING TECHNOLOGIES

SORFIA uses cookies to keep track of your shopping cart contents and website navigation performance. You can choose to disable cookies through your browser settings, although some features of the platform may become unavailable.

7. CHILDREN’S PRIVACY

We do not knowingly collect personal information from individuals under the age of 16. Our website and products are strictly marketed and directed to adults. If we discover that a minor has provided personal data without parental consent, we will delete it immediately from our databases.

8. YOUR RIGHTS UNDER UK GDPR

As a resident of the United Kingdom, you possess the right to access, correct, restrict, or request the complete deletion of your personal data at any time. To exercise these rights, please contact us directly using our official support email.

Company Information