Shipping Policy

SORFIA – Shipping Policy

Our goal is to ensure a transparent and hassle-free shipping process for your convenience and satisfaction. Below, you will find the full details of our shipping and delivery process.

SHIPPING COVERAGE

  • Countries: We currently ship exclusively within the United Kingdom.

  • No Hidden Fees: All costs are clearly displayed at checkout.

SHIPPING COSTS

  • Within the United Kingdom: Free tracked shipping on all orders.

ORDER PROCESSING TIME

  • Processing Time: Orders are processed within 1 to 3 business days, Monday to Friday.

  • Order Cut-off Time: 5:00 pm Greenwich Mean Time (GMT).

  • Weekend Orders: Orders placed on weekends or bank holidays will be processed on the next business day.

TRANSIT & DELIVERY TIME

  • Estimated Delivery Time: 5 to 14 business days.

  • Business Days: Shipments and deliveries occur from Monday to Friday.

  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions, customs processing, or local carrier delays.

SHIPPING PROCESS & TRACKING

  • Reliable Delivery Services: We partner with leading international and local courier services to guarantee secure delivery.

  • Tracking Information: Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and carrier details.

  • Track Your Order: You can monitor your shipment's progress directly on our website through our dedicated tracking portal.

MISSING OR DAMAGED ITEMS PROCEDURE

  • Reporting Issues: If your package arrives damaged or with missing items, please contact our customer service team within 7 days of delivery at support@sorfia.com.

  • Resolution: We will investigate immediately to arrange a swift replacement or process a full refund.

Company Information